Pie VAT Support

What is Tax Free Shopping? (VAT Refunds)

Discover Tax Free stores, manage your claims and refunds, and get more from your shopping experience with Pie VAT.

Why use Pie VAT for your VAT refund?

Learn the difference between Tax Free and Duty Free shopping when travelling.

Is Tax Free shopping the same as Duty Free shopping?

Find out which types of purchases are not eligible for a Tax Free refund with Pie VAT.

Can I claim Tax Free on hotels, restaurants or other services?

General FAQs about Tax Free shopping and VAT refunds

General Tax Free Knowledge

What to know in which countries you can use Pie VAT for your Tax Free Shopping, and claim your VAT?

In which countries can I use Pie VAT?

Learn how Pie protects the personal information you provide when using Pie VAT.

Is my personal information safe?

Learn why we ask for your Travel ID when you complete your Tax Free claim in the Pie VAT app.

Why do you need a picture of my Travel ID?

Transparency is very important for us! Find out terms and conditions in app or on our website.

Where can I find Pie VAT's Terms and Conditions?

How can I delete my account / information?

Try these troubleshooting steps if you're unable to submit your Tax Free claim in the Pie VAT app.

I can't submit my Tax Free claim. What should I do?

Learn about Pie VAT, where you can use it, fees, your account and how we handle your information.

Using Pie VAT

Learn when your VAT refund will be available and how long it may take to reach your chosen withdrawal method.

When will I receive my refund?

Learn about the fees that may apply to your Tax Free refund and where to see how much you'll receive.

What are the fees for using Pie VAT?

How to withdraw your refund on Pie VAT app

Learn why you need to add a bank account or card before withdrawing your VAT refund.

Why do I need to add a withdrawal method?

Learn why a small temporary charge may appear when you add a credit or debit card to your Pie Wallet.

Why do I see a temporary charge after adding my card?

Learn how to receive and withdraw your refund, manage your Pie Wallet and solve common payout issues.withdrawal method and get your refund!

Your refund & Pie Wallet

Pie VAT Home

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