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Why do you need a picture of my Travel ID?

Learn why we ask for your Travel ID when you complete your Tax Free claim in the Pie VAT app.

To make sure you qualify for Tax Free shopping, we need a picture of your passport or Travel ID. This is required to verify your identity and eligibility in line with Customs requirements.

Your Travel ID details are also saved to your Pie VAT account, making future Tax Free claims easier - so you don’t have to enter the same information every time you shop with Pie.

Is my information safe?

Yes. We treat your personal information with the utmost care. Your details are encrypted and stored securely in line with industry standards.

You may still need to show your original passport or Travel ID in store and to Customs when required.

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