How can I delete my account / information?

If you've inquired about how to delete your account or information from Pie - you're in the right place. For the past few years, GDPR has allowed for users to request their account and information be deleted, also known as right to erasure. As such, here at Pie, we also uphold these requirements to the best of our ability.
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Depending on your VAT refund history, you’ll see one of two options:
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If you have no approved VAT refund requests, you’ll see the Delete My Account screen. Tapping Delete my account will permanently remove all information associated with your account.

If you have approved VAT refund requests, you’ll see the Deactivate My Account screen. Tapping Deactivate my account will deactivate your account, but your data will be retained temporarily.

Our operations are conducted within the tax-free sector, necessitating collaboration with tax authorities in the regions where we operate. As such, authorities are entitled to conduct audits from time to time, and we will be required to turn over certain information around tax free purchases (including what we collect through the Pie process). For companies that have legal obligations in regulated industries, they need to retain such data in-case of future audits. The amount of time that such data needs to be retained varies across countries, and hence, we try to stay conservative and retain your information for up to seven years within our system. For a deeper dive into the specifics, please see Paragraph 3b and 3e under Article 17 of the GDPR regulation surrounding Right to Erasure: https://gdpr.eu/article-17-right-to-be-forgotten/

Of course storing data comes with great responsibility, a responsibility that we treat seriously. We perform regular vulnerability assessments on all systems against known risks in information security. We also employ industry standard practices when storing and handling data internally. We are committed to the continued hardening of our security.