Whether you've downloaded the Pie app prior to your shopping frenzy 🛍 or you're in the store - a few quick process steps and account information are required, for us to document your eligibility to have your VAT refunded.
Pie VAT is the hassle free app to claim and receive your refundable VAT from your tax free shopping.
Here's what you need to do - in the Pie VAT app:
Download the Pie VAT app, press Request a Refund and insert the code provided by the merchant
You will be asked to take a photo of the receipt
💡If you had a real shopping frenzy in the store - you can take multiple photos of the long receipt
At the airport:
Visit customs at the airport and get your customs stamp - upload the proof in the app and we can approve your claim!
Account settings ℹ️
We do highly advise you do your account registration as soon as possible. That way we can quickly assist you answering any questions you may have in the chat. .
This is the information we are required to obtain by the authorities to ensure you are eligible for a VAT refund.
Don't worry! We value your privacy highly so it is safe with us.
Full name
Complete address
Passport scan
Payment method (we do need this information to actually transfer your refund)
Getting your VAT refund transferred to your account 💰
Once you've completed all process steps and fully registered your Pie VAT account - we will check the order asap!
If all checks out, and you're eligible for getting a VAT refund on your purchase, we will initiate the refund and it should be visible on your account within about 5 business days.
💡The sooner you complete the process steps, the sooner we can complete the order check, and the sooner you'll receive your refund.
💡If you register your Pie VAT account asap, we can assist you with any questions you may have to each process step.
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