Skip to main content
All CollectionsGeneral Tax Free Knowledge
What is the overall flow of Pie Systems?
What is the overall flow of Pie Systems?
Charlotte avatar
Written by Charlotte
Updated over a week ago

[Customer] requests VAT refund on purchase of goods

[Merchant] generates a new VAT refund request in Merchant Account

[Customer] scans generated QR code (with Pie App, or downloads Pie app through QR code scanning)

[Customer] takes a picture of the receipt


[Customer] when leaving the country (at airport), uses Pie App to scan boarding pass.

[Customer] after arriving at home country, may be required to take a picture of goods bought with Pie App.

[Merchant] pays out VAT amount to Pie Systems upon confirmation of user leaving country with goods.

Pie Systems pays out Customer.

Did this answer your question?