At seven airports you can confirm your tax-free goods are leaving Japan from your own phone, using Visit Japan Web (VJW), instead of queuing at a tax refund kiosk.
The online option is available at these 7 airports:
Narita International Airport (Tokyo)
Haneda Airport (Tokyo)
Kansai International Airport (Osaka)
Chubu Centrair International Airport (Nagoya)
New Chitose Airport (Sapporo)
Fukuoka Airport (Fukuoka)
Naha Airport (Okinawa)
Before you arrive at the airport
Set up Visit Japan Web before your departure day; you cannot complete the online procedure without an account.
At the airport: step by step
Do every step in the international departure lobby, before check-in and before the security checkpoint.
Go to the dedicated Wi-Fi area. It is in the international departure lobby, before security. Check your airport's map on the Japan Customs location page.
Connect to the customs Wi-Fi.
Network (SSID):
Customs_WiFi_For_TaxRefundPassword:
jcustoms
Log in to Visit Japan Web and tap "Refund Procedure". If the screen still shows Step 1, you are not on the customs Wi-Fi yet: connect, then refresh the page.
Review your purchase records. Each record is one receipt from a tax-free shop, showing the shop name, date and amount excluding tax. Records from the last 90 days are listed.
Tap "Confirm". Stay inside the Wi-Fi area until the result appears.
Read your result and follow the next section.
Understanding your result
Your result tells you whether you are done or need to show your goods to a customs officer.
Result on screen | What it means | What to do next |
Completed (green) | Customs confirmation is done. | Check in your bags and go to your gate. |
Not Completed (red) | Customs wants to see your goods. | Take all your tax-free goods to the customs inspection area in the departure lobby before check-in. Skipping it means no refund. |
Closed the result screen by mistake? Tap History at the bottom of the Refund Procedure screen to see each purchase's status.