Before leaving the EU, your Tax Free purchase needs to be validated by Customs.
If Denmark is your final departure point from the EU, visit Customs before you leave and bring your purchased goods, passport or Travel ID, travel documentation, and original receipt with the completed Pie VAT sticker attached.
Present your goods and Tax Free documentation to the Customs officer. Once your purchase has been approved, Customs will stamp your receipt to confirm the validation.
After visiting Customs
Once your receipt has been stamped, open your claim in the Pie VAT app and take a clear photo of the stamped receipt.
Upload the photo when requested and complete any remaining steps shown in the app. Keep your original stamped receipt until your Tax Free claim has been completed and approved.
Is Denmark not your last stop in the EU?
If you're travelling through another EU country before leaving the EU, you will normally need to complete Customs validation at your final EU exit point, rather than in Denmark.
Make sure your departure details are correct in the Pie VAT app and follow the instructions shown for your journey.
If you're unsure where to complete your Customs validation, chat with us directly in Pie VAT before you travel - we're happy to help 😊.